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Privacy Policy

CozyTech, LLC Privacy Policy

Effective Date: 2024 October 14

At CozyTech, LLC ("CozyTech"), your privacy is our priority. This privacy policy outlines how we collect, use, and protect your personal information. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect personal information to provide you with the best possible service. This may include:

  • Personal Details: Name, email address, phone number, and home address.

  • Service-Related Information: Device details (e.g., type of computer, operating system), passwords (only when assisting with account setup, password resets, or enabling security features), and account information for the services we help you manage.

  • Payment Information: For the purposes of billing and invoicing.

We do not store passwords or other sensitive data beyond what is necessary for service completion.

How We Collect Your Data

We collect information directly from you when you:

  • Provide information during service inquiries, bookings, or consultations.

  • Interact with us during service visits (e.g., when we troubleshoot your devices or assist with software setup).

  • Communicate with us through phone, email, or our website.

How We Use Your Information

We use your personal information to:

  • Provide technical support and IT services in your home or remotely.

  • Communicate with you about service updates or issues.

  • Process payments and provide receipts or invoices.

  • Improve our services and customer experience.

We do not use your information for marketing without your explicit consent.

Sharing Your Information

We value your privacy and will never sell or share your information with third parties for marketing purposes. However, we may share your data in the following situations:

  • With service providers: Third parties who assist us with payment processing or cloud storage (e.g., invoicing or data backup systems).

  • Legal requirements: If required by law or to comply with a legal process.

Data Security

We take the security of your data seriously. CozyTech uses industry-standard practices to protect your information, including:

  • Encryption: We use secure methods to handle sensitive information like passwords during our services.

  • Access Controls: Only authorized personnel have access to your data, and we do not retain passwords or login details after services are completed.

However, no system is completely secure, and we cannot guarantee the security of information transmitted through our website or stored electronically. You share your information at your own risk.

Data Retention

CozyTech retains your information only as long as necessary to complete our services, or as required by law. Passwords or other sensitive credentials are not retained once service is completed. Other information, like billing records, may be retained for legal or tax purposes.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you.

  • Correct any inaccuracies in your information.

  • Request deletion of your personal data, except for information we are required to retain by law (e.g., billing records).

To exercise these rights, please contact us at brian@cozytech.llc.

Changes to this Privacy Policy

We may update this privacy policy from time to time. If we make significant changes, we will notify you by posting the updated policy on our website and updating the effective date above. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us

If you have any questions or concerns about this privacy policy or how we handle your information, please contact us at:

Email: brian@cozytech.llc
Phone: 937-343-6811

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